Ihre Videoberatung
Your advantages with Badort:
✓ Buyer protection up to € 20,000
✓ Insured delivery, free from € 500
✓ Trained specialists - since 1897
FAQ
You can find answers to frequently asked questions here.
Do I receive a certificate of authenticity with my piece of jewelry?
Yes. Many of our pieces of jewelry come in a stylish jewelry box, which also includes the corresponding certificate of authenticity from the manufacturer. If there is no certificate of authenticity from the manufacturer, we will provide one for you.
Does Badort carry this brand as an authorized dealer?
We sell all watch and jewelry brands that we carry as an authorized dealer.
Can I get a personal consultation before buying?
Yes, I'd be happy to. Simply book an appointment for a free video consultation – our advisors will show you the piece of jewelry live on camera and answer all your questions, without obligation. Alternatively, you can reach us by phone at 02131 31652-0.
Can I view the piece in the store in Neuss before buying it?
In many cases, yes – we always look forward to your visit at Niederstraße 3 in Neuss (Tues-Fri 10am-6pm, Sat 10am-4pm). As our store inventory changes continuously and some pieces are custom-made for you, we recommend contacting us briefly before your visit at juwelier@badort.com or 02131 31652-0 so that we can have the desired piece ready for you.
How can I return an item?
You can return your order within 30 days. Excluded are customized items, such as engraved watches or jewelry individually set with gemstones. Please write to us with your order number at juwelier@badort.com, and we will send you a free return label via email.
For orders with a value of €500 or more, we cover the return shipping costs. Upon receipt and inspection, we will promptly refund the purchase price via the same payment method. Please include the original packaging, certificates, and instructions with your return.