shipping

 

1. How much are the shipping costs?

Shipping within Germany : For orders over €500, we cover the shipping costs within Germany. For orders below this value, we charge €5.90 for shipping.

Shipping to a country within the EU : For orders over €1,000, we cover the shipping costs to all EU countries. For orders below this value, we charge €19 for shipping.

Shipping to all other countries : For orders over €1,000, we cover the shipping costs to all other countries (except Germany and the EU). For orders with a lower value, we charge €35 for shipping.

2. To which countries does Juwelier Badort deliver?

We deliver to addresses within and outside the European Union . The supplier countries in detail:

 

Delivery countries within the EU

  • Germany
  • Austria
  • Netherlands
  • Belgium
  • France
  • Ireland
  • Denmark
  • Sweden
  • Italy
  • Spain
  • Liechtenstein
  • Luxembourg
  • Poland
  • Portugal

Delivery countries outside the EU

  • Switzerland
  • United Kingdom

    3. Is the shipping insured?

    Yes, Every shipment to our customers is fully insured. You bear no transport risk for the delivery.

    4. How is my order packaged?

    We send your order over 500 € in special Safe Pack shipping bags with UPS or FedEx .

    5. Will the delivery be made by a neutral sender?

    Yes , all deliveries are sent neutrally, without the Badort logo. This way, it's not obvious that the order contains valuable goods.

    6. Which shipping company will deliver my order?

    DHL

    6.1 We ship primarily with DHL, UPS, and FedEx . After shipment, delivery to the recipient within Germany usually takes 1–3 business days. Shipping to other EU countries can take up to 7 business days. For shipments outside the EU, please contact us by phone or email to inquire about the estimated delivery time.

    Detailed information about our shipping service providers can be found at:

    DHL https://www.dhl.de/de/privatkunden.html
    UPS https://www.ups.com/de/de/home
    FedEx https://www.fedex.com/de-de/home.html


    7. How does the ordering process work?

    For very high-priced For orders , we can coordinate a delivery date with you via email or phone upon request . Your order will then be shipped on your desired date, ensuring the courier can meet you at home.

    8. Is delivery to an alternative delivery address possible?

    Yes, at a Order in our Webshop you can alternative Delivery address For example, the address of your workplace.

    9. Is express shipping possible?

    If something is urgent, we are happy to organize express delivery. Cost for this depend on the ordered goods , the desired delivery time and the destination Please call 02131 / 31652-0 before placing your order to inquire about available options.

    10. Is delivery also possible on Saturdays?

    Yes. Shipping with our partners DHL and UPS also takes place on Saturdays .

    11. Is delivery to a packing station possible?

    The products we ship are often very valuable. Therefore, for security reasons, we ship DHL Packstations only accept orders with a value of up to €500 . If you order from our online shop, our staff will be happy to coordinate a customized delivery date with you upon request.

    12. Can I pick up my order from the store in Neuss?

    Yes. You can pick up your order in our store in Neuss during the store opening hours. If you incur any delivery charges, we will, of course, refund them.

    Telephone availability:
    Monday: 9:00 – 17:00
    Tuesday – Friday: 9:00 – 18:00
    Saturday: 10:00 – 16:00

    Opening hours:

    Monday:
     closed to the public

    Tuesday – Friday:
    10:00 a.m. – 6:00 p.m.

    Saturday:
    10:00 a.m. – 4:00 p.m.

    Badort GmbH & Co. KG
    Postal address: Niederstraße 3, D-41460 Neuss, Germany