Frequently asked questions

Of course, you can also order as a guest in our online shop, which makes ordering even easier and more convenient. However, if you order without registering, you'll miss out on some benefits (viewing your order, managing your addresses, subscribing to our newsletter, among others).

The easiest way to create a customer account is to add an item to your shopping cart and then click the "Checkout" button. Then, on the right-hand side, under "I am a new customer," you can create a personal account by entering your details. Here, you will be asked to create a password. This will automatically create a customer account for you, where you can view all the items in your order.

• Further orders without re-entering your data
• Address management of your existing and, if necessary, new addresses for orders
• Overview of selected payment methods
• Overview of your orders

If you have created a customer account, please click on the "little man symbol" in the top right corner of the main navigation at the top of the page. If you are not already logged in, enter your email address and the password you provided during registration under "I am already a customer." Then click on "Overview" and then "Change personal data." You can now make changes.

This is generally possible. Please email us at juwelier@badort.com.

If you've forgotten your password, you can request a new one at any time in the webshop. To do so, click on the "little man icon" in the top right corner of the navigation. Then click on the "Forgotten password?" link above the "Log in" button. Click on it and follow the instructions.

If you can't log in, click the "Forgot your password?" link on the login page. Please enter the email address you registered with our online shop. A link will be sent to you that you can use to set a new password.

Please feel free to contact our customer service. Simply send an email to service@badort.com or call us at +49 (0) 2131 / 31652 0

Badort’s consultants can be reached by phone as follows:
Monday: 9:00 – 17:00
Tuesday – Friday: 9:00 – 18:00
Saturday: 10:00 – 16:00

We ship goods with DHL, UPS and FedEx.
Detailed information about our shipping service providers can be found at:

DHL https://www.dhl.de/de/privatkunden.html

UPS https://www.ups.com/de/de/home

FedEx https://www.fedex.com/de-de/home.html

The shipment of the goods is fully insured by Juwelier Badort until they are handed over to you as the customer. You bear no transport risk for the delivery.

If you wish to return the ordered items to Juwelier Badort, please refer to the information regarding returns. Return shipments are, of course, also insured.

We process orders within a few hours (Monday to Saturday). Shipping within Germany usually takes place on the same day of the order, provided the item is in stock.

If we don't have the item in stock and the delivery time is delayed, we will contact you. Shipping to other EU countries can take up to 7 business days.

After we have personally handed over your order to our shipping service provider, we will send you a confirmation.

More information about shipping and delivery can be found on this page: https://www.badort.com//pages/versand-lieferung

For security reasons, we do not deliver to DHL Packstations, as the products we ship often have a high value.

If you place an order in our online shop, our staff will be happy to arrange an individual delivery date with you.

You can return the purchased products via our transport service providers or return them to our store in Neuss.

Please contact us via the returns page ( https://www.badort.com/pages/ruckgabe ) of our webshop and provide us with information about the return and we will send you a free return label.

Feel free to contact our customer service. Simply send an email to service@badort.com or call us:

+49 (0) 2131 / 31652 0

Badort’s consultants can be reached by phone as follows:

Monday: 9:00 – 17:00
Tuesday – Friday: 9:00 – 18:00
Saturday: 10:00 – 16:00

After receiving and positively inspecting the products and delivery components, we will promptly refund the purchase price. Only the buyer is entitled to a refund.

We will refund your purchase amount using the same payment method and currency used for your purchase.

If you've received a gift from our online shop and would like to return or exchange it, please contact customer service. Simply send an email to service@badort.com or call us:

+49 (0) 2131 / 31652 0

Badort’s consultants can be reached by phone as follows:

Monday: 9:00 – 17:00
Tuesday – Friday: 9:00 – 18:00
Saturday: 10:00 – 16:00

Our store's product range changes regularly. Therefore, we can't always offer all items in our online shop. Some of the jewelry and watches in our range are very special and unusual.

We can provide you with even better personal advice in our store in Neuss and explain the special features of the jewelry while you try it on.

In addition, we cannot sell all of our products in our online shop because some manufacturers have imposed restrictions that prevent us from selling online.

If you've seen a desired item in our store that we don't have in our online shop, please feel free to contact us. Simply send an email to service@badort.com

• Prepayment with 3% cashback (After delivery of the order and expiration of the cancellation period, we will refund a cashback of 3% of the purchase price to your account.)
• PayPal
• Credit card payment by PayPal (MasterCard, Visa, Amex, Discover)
• SEPA direct debit by PayPal
  
  Unfortunately, purchase on account or payment in installments is not possible.

If you use the "Credit Card Payment by PayPal" service, your card will not be charged initially. The order amount will be pre-authorized via PayPal.

This means the purchase amount is reserved for us. Your credit limit is reduced, but your credit card won't be charged until Badort ships your order.

If you cancel the order before it is shipped, you will not be charged and the reservation will be canceled.

You can return products ordered from us within 14 days without giving any reason or return them to our store in Neuss. The cancellation period is fourteen days from the time you or a third party designated by you physically takes possession of the products of your order.

After receiving the return and positively inspecting the products and delivery components, we will transfer the purchase price promptly, at least within 14 days. Only the buyer is entitled to receive a refund.

The refund will be made using the same payment method and currency as the purchase.

If you, as the recipient of a gift, would like to return or exchange it, please contact our customer service by email at service@badort.com

• The items purchased from us must be free of signs of wear and damage
• Original packaging, guarantees or certificates, and instructions must be included in the return shipment

Our in-house watchmaker will be happy to repair and service your watch. We are an official dealer for many watch brands (Breitling, Omega, Baume & Mercier, Bell & Ross, Longines, TAG Heuer) and can also repair and service watches from other manufacturers.

Simply send an email to service@badort.com or call us:

+49 (0) 2131 / 31652 0

Badort’s consultants can be reached by phone as follows:

Monday: 9:00 – 17:00
Tuesday – Friday: 9:00 – 18:00
Saturday: 10:00 – 16:0

Our goldsmiths are happy to rework or repair any jewelry you purchased from us. Our workshop is also available to assist you with alterations or repairs to jewelry made by others.

Yes, provided engraving is technically possible. Engraving is done in our workshop at our store in Neuss. Please contact us if you have any questions about engraving.

Simply send an email to service@badort.com or call us:

+49 (0) 2131 / 31652 0

Badort’s consultants can be reached by phone as follows:

Monday: 9:00 – 17:00
Tuesday – Friday: 9:00 – 18:00
Saturday: 10:00 – 16:00

You can, of course, order from our online shop without creating a customer account. To do so, simply select the "Order as guest" option in the first name and last name fields during the order process.

However, without a customer account you cannot use various benefits (e.g. insight into your orders).

In order to process and fulfill your order, we need to store your personal data (name, address).
For technical reasons, you unfortunately have no way of viewing or changing this data.

Your payment may be declined by our payment provider PayPal. We have no control over this, as PayPal is directly connected to your bank or credit card company.

Reasons for a declined payment include a bank account balance insufficient, a credit card limit, or a credit card suspension. Try a different payment method and contact your bank or credit card company

Of course! Simply indicate in the comments section during the ordering process that you would like your order gift-wrapped. We will package your order in stylish gift wrapping.