General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders placed through our webshop. Our webshop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contracting parties, conclusion of contract, correction options

The purchase contract is concluded with Badort GmbH & Co. KG.

By placing the products in our online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.

3. Contract language, contract text storage

The language(s) available for the conclusion of the contract: German

We save the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login.

4. Delivery conditions

Shipping costs are added to the stated product prices. You can find more information about shipping costs in the individual offers.

You generally have the option of picking up your order from Badort GmbH & Co. KG, Niederstraße 3, 41460 Neuss, Germany during the following business hours: Mon – Fri 9am – 6pm, Sat 10am – 4pm

We do not deliver to packing stations.

5. Payment

In our shop you can generally use the following payment methods:

Prepayment
If you choose to pay in advance, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

credit card
During the ordering process, you enter your credit card details. Your card will be charged immediately after you place your order.

SEPA direct debit
By placing your order, you grant us a SEPA direct debit mandate. We will notify you of the debit date at least one banking day in advance (so-called prenotification). A banking day is every working day, excluding Saturdays, federal public holidays, and December 24th and 31st of each year. Your account will be debited before the goods are shipped.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed by PayPal immediately after you place your order. Further information will be provided during the ordering process.

Cash on pickup
You pay the invoice amount in cash upon collection.

6. Warranty and guarantees

6.1 Liability for defects

The statutory liability for defects applies.

6.2 Guarantees and customer service

Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and objections on weekdays from 9:00 a.m. to 6:00 p.m. and Saturdays from 10:00 a.m. to 4:00 p.m. by phone at 02131 / 31652-0 or by email at juwelier@badort.com .

7. Liability

We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents

• in case of injury to life, body or health,
• in case of intentional or grossly negligent breach of duty,
• in the case of guarantee promises, if agreed, or
• to the extent that the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the damage foreseeable at the time the contract was concluded and which must typically be expected to occur.

Otherwise, claims for damages are excluded.

8. Code of Conduct

We have submitted ourselves to the following codes of conduct:

Trusted Shops ( https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf )

Terms and Conditions created with the Trusted Shops Legal Text Generator ( https://legal.trustedshops.com/produkte/rechtstexter ) in cooperation with FÖHLISCH Rechtsanwälte ( https://foehlisch.com/ )

Subject to changes and errors.

As of: July 28, 2025