General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders via our web shop. Our webshop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Badort GmbH & Co. KG.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by email.

3. Contract language, contract text storage

The language(s) available for concluding the contract: German

We save the contract text and send you the order data and our general terms and conditions in text form. You can view the contract text in our customer login.

4. Delivery conditions

In addition to the stated product prices, there are shipping costs. You can find out more about the shipping costs in the offers.

You generally have the option of collecting from Badort GmbH & Co. KG, Niederstraße 3, 41460 Neuss, Germany during the following business hours: Mon - Fri 9 a.m. - 6 p.m., Sat 10 a.m. - 4 p.m

We do not deliver to packing stations.

5. Payment

The following payment methods are generally available to you in our shop:

Payment in advance
If you choose the advance payment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card
During the ordering process you provide your credit card details. Your card will be charged immediately after you place your order.

SEPA direct debit scheme
By submitting your order, you give us a SEPA direct debit mandate. We will inform you about the date of the account debit at least one banking day in advance (so-called prenotification). A banking day is any business day with the exception of Saturdays, federal public holidays and December 24th and 31st of each year. The account will be debited before the goods are shipped.

PayPal, PayPal Express
In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal and authenticate yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.

Cash on pickup
You pay the invoice amount in cash upon collection.

6. Warranty and guarantees​​​​​​​

6.1 Liability for defects

The statutory liability law for defects applies.

6.2 Warranties and customer service

Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and objections on weekdays from 9:00 a.m. to 6:00 p.m. and Saturdays from 10:00 a.m. to 4:00 p.m. by calling 02131 / 31652-0 and by email at juwelier@badort.com .

7. Liability​​​​​​​

We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• in the case of guarantee promises, if agreed, or
• as far as the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage that typically has to be expected is limited.

Otherwise, claims for damages are excluded.

8. Code of Conduct​​​​​​​

We have adhered to the following codes of conduct:

Trusted Shops ( https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf )

9. Dispute Resolution​​​​​​​

The European Commission provides an online dispute resolution (OS) platform that you find here ( https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage ). Consumers have the opportunity to use this platform to resolve their disputes.

In order to resolve disputes arising from a contractual relationship with a consumer or as to whether such a contractual relationship even exists, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The Federal Universal Arbitration Board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, is responsible. www.verbraucher-schlichter.de .

We will take part in a dispute resolution procedure before this body.

General terms and conditions created with the Trusted Shops legal copywriter ( https://legal.trustedshops.com/produkte/rechtstexter ) in cooperation with FÖHLISCH Rechtsanwälte . ( https://foehlisch.com/ )

Changes and errors excepted.

As of: January 1, 2022